f r a n k i e + INÉS understand the importance of your privacy and ensure that all of your personal information is handled in accordance with the Privacy Act 1988 (Cth).
At f r a n k i e + INÉS we collect, hold use and disclose personal information:
In order to enable communication between both the customer and f r a n k i e + INÉS
In order to process your transactions and deliver your f r a n k i e + INÉS products to you
In order to maintain business records
For purposes disclosed to you and to which you have consented
For purposes that you would otherwise reasonably expect, and;
For any other purpose required or permitted by law
When you purchase something from our website, we collect the personal information you give us such as your name, address and contact details.
When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
With your permission, we may send you email marketing about our website, new products and other updates. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, use or disclosure of your information, at any-time, by contacting us at hello@frankieandines.com
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Our website is hosted by Squarespace. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is securely stored within Squarespace’s database, and the general Squarespace application, on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, Squarespace stores your credit card data which is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our website and its service providers.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and industry standards.
For additional information, you may also want to read Squarespace’s Terms of Service here or Privacy Policy here.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
Certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
When you click on our website links, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
We reserve the right to modify this Privacy Policy at any time. Any material changes we do or may make to this Policy will be clearly stated so that you are aware of what (new) information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information please email us at hello@frankieandines.com
